Single Point of Entry/No Wrong Door

Included here are several documents pertaining to New Hampshire's ADRC Advisory Board. These documents include: A participant evaluation form, a member invitation letter, kickoff meeting materials, and a cover letter to consumers.

This AARP report describes elements of successful Information and Assistance (I & A) Programs for older adults and their families and provides case studies of Indiana, Wisconsin, and New Jersey I & A programs.

This entry describes the process of the development of Just1Call, a centralized information and assessment resource center in Mecklenburg County (Charlotte), NC, from planning to implementation. The posting includes a manual, report, case study, protocal and link to their website.

This entry provides a table that summarizes the estimated costs and benefits associated with the proposed ADRC in Washington, D.C. The report included further details those costs and benefits.

The Lewin Group under contract with Wisconsin's Legislative Audit Bureau examined the implementation, early outcomes, and cost effectiveness of the restructuring of Wisconsin’s long-term care system for the elderly, the physically disabled, and the developmentally disabled. The report offers key-findings based on over the past few years evaluation.

This presentation was given by Susan Reinhard and Lisa Alecxih on ADRC Design Options at the CMS Real Systems Change Conference in March, 2004. The presentation reviews features that resource centers must provide and uses three sites as an example.

Two presentations from the South Carolina Planning Retreat in January 2004 can be found here. A presentation by Susan Reinhard, of the Community Living Exchange Collaborative, focuses on ADRC purpose, goals, and system issues. A presentation by Karen Linkins and Sharon Zeruld, TAE, focuses on national vision and expectations for ADRCs.

This matrix provides a list of information and assistance Web sites associated with single point of entry systems. The table contains the url for each state example.

Medicaid directors, Aging directors, and MR/DD directors in 5 states describe their experiences implementing and developing an IT system to support a \"single entry point\" (SEP), or \"no wrong door,\" service system. Approaches range from custom design to adaptation of \"off the shelf\" packages using vendors and/or state staff.

This report describes South Carolina’s programs for older people and people with physical disabilities to gain access institutional and community Medicaid supports through a single access point, and have increasing opportunities to direct their own services. The report also describes how the state has been particularly innovative in using information technology to improve the quality of community supports and participants’ access to services.