Organizational Change

This document provides guidance to state policymakers on developing more inclusive telework policies and programs. It includes an overview of workplace protections under the Americans with Disabilities Act (ADA) pertaining to telework; details the components of state telework programs; and indicates how each component can be modified to better accommodate all employees. This brief also offers best practices states are using to advance inclusion in their telework programs.

Justice in Aging published a new brief centered on the dual eligible population and programmatic recommendations to support equity. The recommendations are measures advocates and health plans can use to ensure equity is at the center of the response to COVID-19. Examples of recommendations in the brief include: Expanding/targeting outreach for COVID-19 and routine care based on information plans have about their members; Prioritizing HCBS and support for caregivers; Enhancing data collection

This resource offers narrative considerations along with helpful tools to develop pricing for integrated care and community-based services. It covers pricing structures, how to set a price, and other pricing strategies.

​This resource discusses the integrative nature of project management, and to emphasize the importance of integration, describes project management in terms of its component processes.

This webinar focuses on approaches to CBO business and strategic planning, using quality improvement strategies including LEAN/Six Sigma and others. It also contains tips on process management.

While there are many ways to depict a theory of change, this resource discusses one type of model, called a “driver diagram”, that is particularly useful for working toward a specific aim.

​This presentation discusses work flow design and an 8 step process to product development. The presentation focuses on the business analysis step.

This article discusses how understanding and using a change theory framework can help managers or other change agents increase the likelihood of success. The article considers three change theories and discusses how one in particular can be used in practice.

This article describes a classification framework that features eight questions that could be asked of a change management tool/technique in order to inform understanding about its utilization.

This resource includes a collection of articles from The Harvard Business Review on leadership and management.