Person-Centered Practices

This online course is intended for care facility staff and advises on person-centered approaches to communicating with older adults. Changing Talk: Online Training (CHATO) includes three, one hour long modules and concludes with a 15-minute evaluation. An implementation toolkit with CHATO training resources is also available.

This Rehabilitation Research and Training Center on HCBS focuses on person-centered service delivery and outcomes measurement that inform the design, implementation, and continuous improvement of federal and state home and community-based programs, policies, and interventions.

This resource aims to help human service agencies in states, tribes, and territories to measure their progress in developing person-centered systems. The Self-Assessment was designed to be used by staff at all levels. The Self-Assessment measures progress in eight different domains: Leadership; Person-Centered Culture; Eligibility & Service Access; Person-Centered Service Planning & Monitoring; Finance; Workforce Capacity and Capabilities; Collaboration & Partnership; and Quality & Innovation