Improving Quality Assurance/Quality Improvement (QA/QI) Systems for Home and Community-Based Services: Experience of the FY 2003 and FY 2004 Grantees

The purpose of this report is to inform the efforts of states that are trying to develop and improve QA/QI systems by describing and analyzing how selected Systems Change Grantees went through this process. The initiatives examined fall into six categories: administrative technology and information technology; standards for services; discovery; remediation; workforce; and public information.