Consumer Preferences for a Consumer-Directed Cash Option Versus Traditional Services: Telephone Survey Findings for Florida Elders and Adults with Physical Disabilities

telephone survey; preferences of Florida elders and adults with physical disabilities; demographic and background characteristics of Florida elderly and adult consumers; services received and satisfaction levels; interest in the cash option; attractive cash option characteristics; surrogate interest in cash and counseling options; consumer interest in cash and counseling options; services consumers want to purchase; consumer and surrogate training and support needs; identifying interested and uncertain consumers and surrogates; communications and social marketing messages to emphasize; policy issues