Indiana Quality Improvement Process (QIP)

Quality Improvement Process (QIP) is a survey administered to program participants in Indiana’s HCBS waiver and state-funded programs who are elderly or have a physical disability. It provides information on service delivery from the participant’s perspective, including consumer choice, timeliness, respectfulness, consistency and task performance. Results are used on an individual basis to identify and follow-up on incidents, as well as for providing feedback to providers on their performance.