Surveys

The WV QA/QI grant designed and developed database as a monitoring tool. This entry includes 5 provider quality monitoring tools: Case Management, Client Home Visit, Homemaker, Personnel Files, Site (Case Management or Homemaker). The database was created by Donna Brewer, Database Administration at the Center for Excellence in Disabilities at WV University for the Quality Assurance & Improvement Project. The Bureau for Medical Services is the lead agency & the grant was funded by WV CMS

In the spring of 2005, Minnesota’s Department of Human Services, Aging & Adult Services, will be conducting a Consumer Experience Survey of 600 Elderly Waiver clients. Piloted with 90 EW clients, the current version reflects experiences and feedback from the Quality Design Commission members. The survey instrument is designed to discover the types of help people need to stay in their home, whether or not they are getting that help, & how satisfied they are with their help and quality of life.

This comprehensive manual from the State of South Carolina Department of Disabilities and Special Needs outlines the four basic components of the Quality Management Review and includes the protocols and quality measures that are used as part of this process. The PowerPoint tool and new manual are used together to train providers on indicators and changes made from previous years.

The State of West Virginia has shared a number of sample forms for their MR/DD waiver programs. Tools include a variety of evaluations, forms, reports worksheets, summary sheets and applications.

This entry includes sample forms and results used to monitor direct care services for group, residential and day habilitation services and supports for people with developmental disabilities in Colorado. The surveys include both administrative and case management functions.

The survey results highlight inconsistencies and gaps in training, testing, and other pre-employment requirements for nursing assistants. The results from the nurse aide registries are presented in a series of charts. The survey notes who pays for pre-certification training in each state, whether candidates are allowed to become certified by passing the test without undergoing training, whether nurse aides pay a fee to be licensed or certified, who does criminal background checks, and more.

Access to Recreation’s purpose is to expand opportunities for integrated recreational, social and cultural activities in Maine for people with disabilities by providing information to programs and to raise awareness and level of program and facility accessibility and to inform consumers about accessible locations and activities. The grantees have developed a resource guide for fitness facility managers, ran focus groups, produced reports, comment card, calendars, icons and keyword lists.

The Pennsylvania ADRC program has developed a number of measurement instruments including three surveys and an assessment instrument. This program is a joint effort between Pennsylvania’s Office of Health Care Reform as well as the Departments of Aging and Public Welfare. The products include a survey for eligible, ineligible and enrolled consumers and a community choice assessment instrument.

Washington’s automated, comprehensive, person centered assessment and planning tool measures the personal care needs of anyone receiving services at home or in a residential setting and develops a care plan. The tool contains 60 different screens, some relate to risk. Participant selects a service setting and then the program computes eligibility, need and a service plan that crosses settings. The package contains: CARES Training Manual, CARES Assessment, Eligibility & Rates for LTC Services.

Developed by Oregon’s Office of Home & Community these tools include consideration of 43 areas of risk and illustrates the state’s risk tracking documentation in Q&A format. They also provide instruction to staff with loops back to participant preference and guidance to protocols to address identified risks. Forms included: ISP Addendum, Financial & Individual Support Plan, Personal Focus Worksheet, Risk Training, Protocol for Aspiration, Constipation, Dehydration, Seizure and Signature Sheet.