Reports

“Engaging Advisory Committees to Provide Effective Meaningful Input and Direction”<br>This ADRC-TAE issue brief provides: an overview of developing an effective advisory committee and approaches to engage members, key considerations when forming and facilitating a committee, tips to promote ongoing involvement of a committee, and resources for more information.

Some state agencies use online applications for assessing and determining eligibility for health and social service programs. This issue brief highlights some of the key considerations for states moving toward online applications. The discussion includes advantages, disadvantages, and some state examples.

The Medicare Prescription Drug, Improvement and Modernization Act of 2003 has far reaching implications for consumers, state Medicaid agencies, health care providers, and the public and private entities that provide benefits counseling and supports to Medicare and Medicaid beneficiaries. This issue brief provides an overview of the measure, resources for more information, and suggested action steps for ADRC projects.

One of the most significant barriers to the development of comprehensive home and community-based support systems the availability of affordable, accessible housing. To help persons with disabilities of all ages locate housing, a handful of states have developed information and assistance programs that provider information on rental housing. This brief provides an overview of a sample of existing web-based housing registries in Connecticut, Massachusetts, Minnesota, and Tennessee.

Social marketing is a relevant approach that can enhance communications with ADRC’s external audiences. The purpose of this brief is twofold: (1) to familiarize grantees with the principles of social marketing; and (2) to provide a brief overview of the key steps involved in developing and implementing a social marketing campaign.

The purpose of this issue brief is to describe why excellent customer service is important within the context of an Aging and Disability Resource Center (ADRC), to illustrate lessons learned about providing excellent customer service from the private and public sectors, to highlight implications for designing and operating an ADRC that provides excellent customer service, and to recommend steps an ADRC might take to achieve excellence in customer service.

In many instances ADRC projects are faced with development of a new program. Any new program, in either the public or private section, requires basic business planning to ensure the development of a sustainable model. This Aging and Disability Resource Center (ADRC) Technical Assistance Exchange brief provides an overview of business planning including information on market analysis and organizational structure.

Wisconsin’s Family Care pilot program constitutes a major re-design of the state’s long-term care (LTC) system. Concerns over system fragmentation, institutional bias, and rising expenditures fueled a strong desire in Wisconsin to improve and redesign the system. This paper summarizes the Wisconsin Resource Center (RC) experience as documented in The Lewin Group’s four reports for the Wisconsin Legislative Audit Bureau’s Evaluation of the Family Care Program.

The three documents provided here focus on elements of ADRC research and evaluation. The documents specifically address data sources, minimum data sets, national evaluation design, potential indicators, and a draft ADRC evaluation framework.

Provided here are serveral articles, resources & a presentation on social marketing. Social marketing is the planning and implementation of programs designed to bring about social change using concepts from commercial marketing. Key Concepts: -A social or behavior change strategy -Most effective when it activates people -Targeted to those who have a reason to care & who are ready for change -Strategic & requires efficient use of resources -Integrated & works on the “installment plan”