Information & Assistance Handbook: Eldersource
This handbook documents the components of a successful information and assistance system. It is intended for use as a guide for service providers to develop or enhance their own I & A processes or to replicate the system utilized at Eldersource. Review their protocol for confidentiality, emergency calls, communications, reporting, plus sample job descriptions and resource list.
Short URL: http://www.advancingstates.org/node/51274