Measuring Consumer Outcomes and Satisfaction in California: Identifying a Survey to Provide a Foundation for Quality Management
As part of California’s QA/QI grant, this report discusses grant activity related to the measurement of consumer outcomes. Included in the report are a comparative review of consumer satisfaction survey instruments considered for use and an analysis of California’s information system with respect to the requirements of participation in National Core Indicators.
Short URL: http://www.advancingstates.org/node/51136