Consumer/Participant Direction

Scripps Gerontology Center provided these background materials for an April 25, 2006 TA call titled "Designing Your Participant Satisfaction Survey". The materials highlight survey design elements and different survey instruments are compared.

This presentation was part of the 2007 Government and Vendor Fiscal/Employer Agent Workshop. The presentation discusses some key activities related to F/EA quality management, including: implementing effective Medicaid provider agreements and administration contracts, conducting initial F/EA readiness/certification reviews, and implementing ongoing F/EA performance/recertification reviews and program participant, representative and worker satisfaction surveys.

The University of Maryland conducted telephone surveys and focus groups to determine consumers’ preferences for a cash option or traditional agency delivered services in New Jersey. This article reports the findings including, demographics, interest in a cash option, and attractive program features.

This report details the enrollment issues faced during implementation of the program. In addition, the report looks at consumer experiences including issues resulting from acting as an employer and effects on quality of life. The abstract (free) and full report (subscription required) are available.

This report details the enrollment issues faced during implementation of the program. In addition, the report looks at consumer experiences including issues resulting from acting as an employer and effects on quality of life. The abstract (free) and full report (subscription required) are available.

This article describes Cash & Counseling in Florida and some of the benefits to consumers.

This study examined the effectiveness of the Cash & Counseling program for those with a diagnosis of mental illness using previous research from the Cash & Counseling Demonstration and Evaluation (CCDE) program in New Jersey. The link to the article abstract is available here.

The Consumer Directed Attendant Support Program developed this resource for participants. The manual contains ideas, approaches, and suggestions for consumers as they hire, train, and supervise attendants. Training includes budgeting, employer issues, and communications skills.

Review the findings of this telephone survey focusing on the preferences of Florida elders and adults with physical disabilities toward a cash option or traditional services. Results include a description of the sample demographics, services received, satisfaction level, and interest in a cash option.

The University of Maryland conducted telephone surveys and focus groups to determine consumers’ preferences for a cash option or traditional agency delivered services in New Jersey. This article reports the findings including, demographics, interest in a cash option, and attractive program features.