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This webinar, part of a series supported by the Administration for Community Living’s (ACL) Business Acumen Learning Collaborative , focuses on looking at how the type of data that is collected by a community-based organization (CBO) can be used to help develop a value proposition to potential health care partners and payers. In an era of accountable and metric-driven care and reimbursement, collecting and analyzing data is a critical skill for any organization.

This webinar focuses on approaches to CBO business and strategic planning, using quality improvement strategies including LEAN/Six Sigma and others. It also contains tips on process management.

While there are many ways to depict a theory of change, this resource discusses one type of model, called a “driver diagram”, that is particularly useful for working toward a specific aim.

​This presentation discusses work flow design and an 8 step process to product development. The presentation focuses on the business analysis step.

This article describes a classification framework that features eight questions that could be asked of a change management tool/technique in order to inform understanding about its utilization.

This resource includes a collection of articles from The Harvard Business Review on leadership and management.

This webinar describes two community-based organizations' challenges and strategies around preparing and persuading staff, thinking about services, costs, and administration in new ways, understanding infrastructure needs, working with new partners, and more.

​This presentation provides tangible strategies for leading an organization through change, focusing on understanding models for change, describing the role leadership plays during change, and identifying strategies for communicating change.

This resource discusses several things to prevent and or derail the rehashing of previous decisions.

People are quiet in meetings for different reasons. Some people are reticent by nature. Others are fearful that their opinions will be ridiculed and dismissed. Some are not comfortable speaking if they don't know for sure who everyone is. Some don't care. This article discusses some strategies the group leader or chair can take to engage everyone.