Tools

Using data from the National Process Evaluation of the Adult Protective Services System report, the Adult Protective Services (APS) Technical Assistance Resource Center (TARC) has released three briefs on APS practice. Supplemented with NAMRS data, the briefs provide background and context for each of the topics and explore them in more depth than in the overall evaluation report.

These profiles include promising practices that agencies use to conduct education and outreach to inform consumers about benefits, and to help aging and disability professionals connect clients to benefits, such as the Medicare low-income subsidies, SNAP, and LIHEAP. The tip sheets include practices about: engaging consumers through fun and interactive games; a system for providing comprehensive eligibility information; and tools to simplify benefits information for staff.

The purpose of this study was to investigate the awareness, usage, perceived effectiveness and potential future use of improvement tools and techniques via two sets of comparisons: between public and private sector organisations, and between manufacturers and service organisations.

​This presentation discusses work flow design and an 8 step process to product development. The presentation focuses on the business analysis step.

This article describes a classification framework that features eight questions that could be asked of a change management tool/technique in order to inform understanding about its utilization.