Workforce Planning

The white paper examines the impact that managed care organizations can have on cost and quality of care for older adults and people with disabilities. The National Council on Disability found that MCOs can lower the costs of services for these populations. However, MCOs must face the challenge of training staff on person-centered planning and competency for the quality of care to genuinely increase. This provides an analysis of the positives and negatives of MCOs and where to move from here.

The Office of Personnel Management (OPM) has developed an online course which provide federal employees with basic information and resources to successfully hire, retain, and advance employees with disabilities. The course is available to agencies at no cost on HR University and the training should be considered required for human resources personnel and hiring managers.