Promising Practices In Home And Community-Based Services: Lessons Learned from Using a Health Information Technology Program that Combines Claims-Level Data with Service-Level Data

Outcome data in the treatment of mental health and substance use are scarce, making quality improvement difficult. This report describes how Medicaid claims data can be combined with service-level data to improve the quality and cost-effectiveness of services provided in community mental health centers (CMHCs). It describes how CMHCs in three States have used a particular system, Service Process Quality Management (SPQM), to improve quality and achieve cost savings.