Explore Findings on AI Use in Information & Referral/Assistance Programs

ADvancing States is pleased to share key findings from a national survey on artificial intelligence (AI) use in Information & Referral/Assistance (I&R/A) programs. AI tools are emerging in software, systems, and platforms. These tools may assist with administrative tasks, resource database management, quality assurance, transcription, analytics, or direct consumer interactions (e.g., chatbots or automated referrals). The survey, conducted in the spring of 2026, gathered data on how I&R/A programs are currently using, or considering, AI tools, and what policies and practices are in place.

A new series of infographics provide data findings on several topics:
- AI Use and Considerations in I&R/A Programs
- The Sources of AI Tools
- AI Governance and Guidance