Surveys

This article reports on Arkansas' telephone survey of consumers and surrogates. The survey focused on consumer satisfaction with current services and consumers’ and surrogates’ perceptions regarding the cash option. Survey data address how Arkansas can reach the most interested consumers and surrogates, what messages Arkansas should emphasize in its communications and marketing, and what issues should be explored further in postsurvey focus groups.

These materials are from the national conference sponsored by the Centers for Medicare & Medicaid Services (CMS) and held in Nashville on May 2-3, 2002. The goal of the conference was to provide an opportunity for information exchange among decision-makers in the design and implementation of quality management/improvement. This conference was designed to facilitate communication around quality management among state staff, federal agency staff, providers, and consumers/advocates.