Surveys

Looking for a way to gauge consumer satisfaction in self-direction programs? The state of Virginia Department of Medical Assistance Services (DMAS) conducts an annual Consumer-Directed Recipient Satisfaction Survey, to monitor the performance of the fiscal agent and to provide DMAS with feedback to assist in the development and implementation of quality improvement strategies. The first and second year statewide survey and findings from 2007 and 2008, are available below.

Review the findings from a survey of eldercare and disability services employers. While most employers in the state offered employer-sponsored insurance, less than one-fifth of Massachusetts direct-care workers were enrolled in 2009. Based primarily on data from the survey, the main reason for the low number and recommendations are outlined in this report that deals with the impact of Massachusetts health reform on the eldercare and disability services sector.

What is the cost of providing job accommodation? Recent amendments to the Americans with Disabilities Act (ADA) refocused attention on workplace accommodations by broadening the definition of disability. This increased attention has some employers concerned about the costs of providing job accommodations. However, a study conducted by the Job Accommodation Network (JAN), shows that workplace accommodations not only are low cost, but also positively impact the workplace in many ways.

Interested in how self-directed options in the 1915(c) Medicaid Aged and Disabled Waiver program are succeeding? In June of 2008 PPL, a nationwide company that provides financial management and supports for self-directed programs, conducted a survey of all 241 participants enrolled in Personal Options for the West Virginia Bureau for Medical Services. The attached report, includes results and summary.

This report is the result of a study exploring management techniques and programs States have put in place to rebalance their Medicaid long-term supportive services. It summarizes the methods, products and findings of this project then suggests conclusions and recommendations for State officials, legislators, advocates, and providers and CMS on ways to increase and improve LTSS systems for people with disabilities, enhance participant choice, and reduce reliance on institutions.

In this survey, the MetLife Mature Market Institute found that private room nursing home rates rose 3.3% to $219 per day or $79,935 per year, while assisted living also rose 3.3% on average to $3,131 per month. Home health care aides now cost an average of $21 per hour; adult day services run $67 per day. The report includes average costs for each state, as well as for several individual cities, and includes other long-term care facts about provider training and available services.

These documents are samples of evaluation forms given out at various Nevada MIG program events. One form includes sample answers. These tools helped program administrators determine the level of success and satisfaction.

In April of 2009, WIN conducted this survey, which was sent to over a thousand of its participants. WIN is a free service designed to help people with disabilities understand and use employment programs in Oregon and/or federal work incentives programs. Because it's goal is to help disabled persons navigate the sometimes differing and sometimes conflicting eligibility criteria that discourage individuals from working, this survey is centered around consumer input.

Connect-Ability’s goal of enhancing and supporting employment for people with disabilities is informed in large part by the experiences of people with disabilities themselves. The Pathways to Success project collects information on individual experiences, on an ongoing basis through periodic in-person interviews. With this information, the findings will be used to inform not only state agency policy, but also potential employers, so that they may better assist job seekers with disabilities.

This is a survey of Connecticut school districts concerning transition, work experience and community participation services for students receiving special education services. This survey, focused on youth in transition; stakeholder education; recruitment, employment, and retention; transportation; and technical assistance. The results and subsequent strategic plan will be useful to the State Department of Education for continuing technical assistance and training to school districts.