A Guide to Quality in Consumer Directed Services
This guide is designed to provide states and programs involved in
consumer-directed services with a practical handbook on ensuring and improving the quality of services. This guide is based on a philosophy that the views of the major program stakeholders – consumers, families, program staff, regulators, funders – are the necessary starting point for the design of a quality system.
Short URL: http://www.advancingstates.org/node/50185