New Jersey

This Provider Resistance Toolkit includes: Tips on working with providers, a template letter for providers, template frequently asked question document, template Power Point presentation, sample case management references, graphic: Consumer and Provider tasks in consumer-directed services and basic components, and a sample presentation: Self-direction: What to look for from the federal, state and provider perspectives.

The purpose of this study was to determine consumers’ interest in a cash option for personal assistance services, in comparison to traditional agency-delivered services. Telephone surveys and focus groups produced information on four states, including demographics, and preference toward a cash option. The results are discussed and policy issues are examined.

To help understand the implications of consumer-directed programs abroad, AARP's Public Policy Institute commissioned a study to describe and analyze consumer-directed programs in the Netherlands, England, and Germany. Researchers completed in-person interviews with key stakeholders and conducted an in-depth literature review.

This study examines how this model of consumer-direction changes the way consumers meet their personal assistance needs. Consumers reported the type, timing, and amount of personal assistance they received, as well as any home or vehicle modifications and equipment purchases made, to meet their personal assistance needs. This report discusses consumer-satisfaction, unmet needs, and additional Medicaid costs.

Scripps Gerontology Center provided these background materials for an April 25, 2006 TA call titled "Designing Your Participant Satisfaction Survey". The materials highlight survey design elements and different survey instruments are compared.

The University of Maryland conducted telephone surveys and focus groups to determine consumers’ preferences for a cash option or traditional agency delivered services in New Jersey. This article reports the findings including, demographics, interest in a cash option, and attractive program features.

This study examined the effectiveness of the Cash & Counseling program for those with a diagnosis of mental illness using previous research from the Cash & Counseling Demonstration and Evaluation (CCDE) program in New Jersey. The link to the article abstract is available here.

The University of Maryland conducted telephone surveys and focus groups to determine consumers’ preferences for a cash option or traditional agency delivered services in New Jersey. This article reports the findings including, demographics, interest in a cash option, and attractive program features.

This article discusses the benefits and opportunities presented as a result of the Center for Medicare and Medicaid Services (CMS) publishing the final Medicaid rule that permits Medicaid recipients to self–direct their own health care and supportive services. The rule is known as Self–Directed Personal Assistance Services Program State Plan Option (Cash & Counseling).

This article presents results of a survey of the attitudes and practices of managed care organizations concerning consumer direction. The study focused on understanding several alternative measures of consumer direction and the factors that are associated with the MCOs concerning those measures.