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This entry has materials from the 2004 Reinventing Quality Conference: Developing and Integrating Quality Initiatives to Improve Performance and Enhance Inclusion. The event was sponsored by the National Association of State Directors of Developmental Disabilities Services, Human Services Research Institute, and Research & Training Center on Community Living . Over 20 presentations happened during the conference; topics include a variety of subjects and are listed in the keyword section.

NCHSD held its 4th Annual National Fall Technical Assistance Conference for Medicaid Infrastructure Grantees. This year’s meeting featured pre-conference regional gatherings, a day-long session on building public-private partnerships with employers, updates from our CMS partners, and a series of state expert panel presentations. Attached are the Fall 2004 Conference Edition eNews with highlights and promising practices plus the conference materials and presentations from every session.

Medstat identified common factors of system change in a six-page brief, based on a review of organization transformation literature and, more importantly, the experiences of eight state long-term support systems that were the subject of a series of case studies on comprehensive system reform.

This paper reviews literature and provides a summary of CMS initiatives in the area of quality measurement and improvement over five years up until 2002. This review applied a wide lens to identify quality strategies in settings of care and delivery systems both within and outside long term care. This paper will serve as background for a meeting with policymakers and experts to assess the relevance and limitations of identified methods to improve the services and outcomes in HCBC programs.

Service providers, schools, parks departments, public health agencies and other organizations make decisions and policies that profoundly affect the health, employment, income and well-being of people with disabilities. This capacity carries the obligation to involve the people most affected by including individuals with disabilities in the decision-making process. This Practice Guideline offers suggestions on how to involve people with disabilities as active members and advisors of your group.

The South Carolina ADRC also known as South Carolina Access Plus has developed a number of checklists and surveys to evaluate a variety of program outcomes. The Access Training is an introduction to the program. The Customer Service Training assesses staff opinion on customer service training sessions. The Level Outcome Checklist assesses staff opinion on how well the program is achieving systems-level outcomes. The Progress Checklist assesses staff opinion on collaborating with stakeholders.

This presentation from the November 2004 Gerontological Society of America Conference assesses the progress of 2003 ADRC grantees. The presentation includes the preliminary findings on Stakeholder Partnerships & Input, Business Operations, Streamlined Eligibility, IT / MIS, and Critical Pathways.

This presentation from the November 2004 Gerontological Society of America Conference discusses how the ADRC Iniative will develop a national framework for and implement a single point of entry system in states that will help streamline access to long-term care.

This report is designed to help Area Agencies on Aging (AAAs) and Title VI–Native American aging programs share their success stories about an innovative physician outreach program, Making the Link: Connecting Caregivers with Services through Physicians. The practices highlighted can have widespread application, the strategies can be adapted by other community-based organizations and AAAs, Title VI programs will find ideas that can be applied to workforce, PTAs, and other venues.

The purpose of The Protocol is to provide the CMS Regional Office staff responsible for reviewing 1915(c) waiver programs, i.e., the state Medicaid Home and Community Based Services (HCBS) waiver programs, with standardized and comprehensive procedures for assessing the quality of care and services provided through these programs. This Protocol was developed for reviews of all waivers and all waiver target groups.