Information and Referral Specialists

A project of ADvancing States and NCIL, this report shares information on a range of issues – including services and referrals, technology and social media, partnerships and systems, quality assurance, training and certification, and sustainability – from the perspectives of I&R/A professionals in state agencies on aging and disability, Area Agencies on Aging, Centers for Independent Living, Aging and Disability Resource Centers, No Wrong Door systems, and other non-profit human service organizations.

The Alliance of Information and Referral Systems published the 8th edition of their Standards manual. The purpose of the AIRS Standards is to establish reference points that define expected practices within the field of Information and Referral (I&R) that can be used to measure the extent to which individual organizations are in compliance with those requirements. AIRS Standards provide essential guidelines that can be used to develop an I&R program to meet the needs of community.