Recruitment and Retention

The Centers for Medicare & Medicaid Services (CMS) recently released seven new resources focused on strengthening the DSW. The online training, Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-directed Home and Community-Based Services (HCBS), provides guidance and information for people who self-direct, or wish to self-direct, their HCBS, as well as others interested in information on finding, hiring, and retaining direct service workers. You can access all of these resources from CMS’ Direct Care Workforce page and ADvancing States' HCBS Clearinghouse.

ACL has awarded a five-year grant totaling over $6 million to establish a national center to expand and strengthen the direct care workforce across the country. In support of the Biden-Harris Administration’s commitment to strengthening the care economy, this initiative will provide technical assistance to states and service providers and facilitate collaboration with stakeholders to improve recruitment, retention, training, and professional development of the direct care workers who provide the critical services that make it possible for people with disabilities and older adults to live in their own homes and communities.

This new podcast episode from Tradeoffs discusses the severe shortage of long-term care workers in nursing facilities and patient homes across the country. The conversation touches on how career advancement professional development could play a part in the solution and help retain workers.

Resources for Integrated Care (RIC) invites you to explore three new resources related to engaging members in plan governance. These resources are based on feedback from participants in the 2020 Resources for Integrated Care Community of Practice.

The Home and Community Based Services (HCBS) Conference is hosted annually by ADvancing States (formerly known as NASUAD). This event highlights best practices from across the country in home and community-based services. The conference includes federal, state, and local policymakers as well as those who administer, manage, and deliver waiver and other HCBS programs. This link contains all of the slide presentations from the 2019 HCBS Conference.

The report provides an overview of the expected increased need for direct care workers and a breakdown of the current direct care workforce. In each description of barriers facing the direct care workforce, PHI includes program and policy recommendations. Challenges and recommendations in this report include areas regarding: wages and benefits, training, advanced roles, supervision, recruitment and retention, data collection, decision-making, family caregivers, and matching service registries.

This paper discusses the long-term services and supports landscape; individuals who work with a direct service worker; the direct service worker profession; the direct service worker shortage; challenges for individuals served by direct service workers; and pathways to improvements.

This survey explored the workplace experiences of supervisors, who are uniquely positioned to assess the processes and practices used by American employers to recruit and hire employees with and without disabilities. Results show that supervisors are striving to recruit, hire, train, and retain people with disabilities in their organizations. The survey identifies effective processes and practices that employers use to employ people with disabilities.

Presentations from the 2014 National Home and Community Based Services (HCBS) Conference.

Presentations from the 2015 National Home and Community Based Services (HCBS) Conference.