The Ruby Slipper Effect: Redefining Challenging Interactions and Empowering Callers

Join the National I&R Support Center for the webinar: The Ruby Slipper Effect: Redefining Challenging Interactions and Empowering Callers. This webinar is scheduled for Monday, November 17, from 3:00 pm to 4:00 pm Eastern time.

Some of the most challenging interactions can lead to the most powerful outcomes. In this engaging session, we’ll explore how to recognize and reframe difficult conversations, helping callers uncover their own strengths and build the confidence to advocate for themselves. Join community resource navigation Wizard Richard Smith, CRS, CRS-AS, CRS-DC, as he guides us on a journey down the yellow brick road toward empowerment, perspective, and purpose—reminding us that sometimes clients’ strengthens are already within reach.