What skills and expertise did community-based organizations, managed care organizations, and states report as most important when modernizing the delivery of care and services?

Community-Based Organizations reported that the following skills and expertise were the most important when modernizing the delivery of care and services:
Analytical, Data-Driven Decision Making
Consumer Satisfaction
Consumer Engagement
Understanding Customer Needs
Articulating your Value

Managed Care Organizations reported that the following skills and expertise were the most important when modernizing the delivery of care and services:
Consumer Engagement
Consumer Satisfaction
Innovative Thinking
Managing Risk in a Managed Care Environment
Measures (e.g. outcomes, consumer satisfaction)

States reported that the following skills and expertise were the most important when modernizing the delivery of care and services:
Communication skills
Articulating your value
Building essential infrastructure support
Consumer engagement
Consumer satisfaction