Cultural Competency

This brief focuses on how providers can recruit and retain a direct care workforce. Considerations include inclusive hiring practices, cultivating an organizational environment of inclusivity, and providing appropriate training. Companion briefs in this series discuss direct care worker training and organizational cultural competence.

This brief highlights how providers can train their workforce in cultural competency. Key recommendations include establishing formal policies, focusing on the elements most relevant for LTSS, using adult learner-centered methods of training, and identifying which programs work best for your organization's setting. Additional briefs in this series focus on organizational cultural competence and recruiting and retaining a diverse direct care workforce.

This brief describes how LTSS providers can build cultural competence within their organization. It covers key considerations including identifying areas for improvement, supporting diversity across the organization, addressing linguistic competence, and engaging community partners. Other briefs in this series provide specific considerations for training, recruitment, and retention of direct care workers.